Support

Welcome to Client Support!

Self Help Options

• Download Youth Newsletters (SECURE PAGE)
  
• Click here to log in to Client Support. (SECURE SITE) Here you will find:
  • Product Manuals
  • Request a Change to Your Site
  • Request Support for a Product or Service
  • View the Progress of Your Site
  • View Your Billing

Help from CU Village Staff

• Call: (800) 262-6285
• Web Support Group: ticket@cu-village.com or cuvsupport@cu-village.com
• After Hours or Emergency Support: 911@cu-village.com
• Sales Support: sales@cu-village.com
• CU Village.com General Information: info@cu-village.com

Emergency Support
To ensure the highest level of after-hours emergency service when you need it, emergency changes and non-emergency contacts through the emergency email address or phone number will be charged at a rate of $375 per incident per hour.

After-hours Emergency Customer Support
After-hours includes holidays, weekends, before 9:00 AM (ET) and after 5:00 PM (ET)

• Send email to 911@cu-village.com with the following:
• Your Web site address as the subject line
• Your contact information and a brief description of the issue in the message itself
• A member of our emergency response team will respond back to you right away
• Or call us at our emergency hotline at (888) 664-1333

Non-emergency and During Business Hours Emergency Customer Support
Normal business hours are Monday through Friday between 9:00 AM (ET) and 5:00 PM

• Send email to support@cu-village.com with the following:
• Your Web site address as the subject line
• Your contact information and a brief description of the issue in the message itself
• Or call us directly at (800) 262-6285